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Delivery and returns
Rezzella delivers free, by tracked parcel, to 11 countries, straight to you. Every piece is made to order: you reserve for free, pay when the run fills and we confirm the date, and most orders arrive about four weeks after you pay.
Countries
| Country | Currency | Delivery after shipping | Import tax and duties |
|---|---|---|---|
| Australia | AUD | 7 to 12 days | Free tracked delivery. No import tax on this order. |
| New Zealand | NZD | 6 to 10 days | Free tracked delivery. No import tax on this order. |
| Singapore | SGD | 6 to 7 days | Free tracked delivery. No import tax on this order. |
| Malaysia | MYR | 11 to 30 days | Free tracked delivery. Some parcels may be charged 10% sales tax by Malaysian customs. |
| Hong Kong | HKD | 10 to 15 days | Free tracked delivery. No import tax on this order. |
| Macau | MOP | 7 to 28 days | Free tracked delivery. No import tax on this order. |
| Taiwan | TWD | 7 to 28 days | No import tax on orders up to NT$2,000. Larger orders are taxed in full. |
| South Korea | KRW | 7 to 28 days | No import tax on orders up to USD 150. Please have your Personal Customs Clearance Code ready. |
| United Arab Emirates | AED | 7 to 28 days | No customs duty. The carrier may charge 5% VAT and a small fee. |
| Switzerland | CHF | 7 to 28 days | No Swiss import VAT on orders up to about CHF 62. Larger orders may cost 8.1% VAT and a Swiss Post fee. |
| PhilippinesReservations limited each run | PHP | 3 to 7 days | Free tracked delivery. If import tax will be charged on your order, we email you before it ships. |
Delivery is free and tracked to Australia, New Zealand, Singapore, Malaysia, Hong Kong, Macau, Taiwan, South Korea, the United Arab Emirates, Switzerland and the Philippines (limited each run). The time shown is from the day your order ships.
Made to order
Reserve for free → The run fills (50 pieces) → Pay when we confirm the date → Delivered in about four weeks.
Nothing is made until it is reserved, so nothing is wasted.
We email you the ship date before you pay. Orders ship in the order they were paid, by tracked parcel, straight to you, and we email you the tracking link when yours leaves. Most orders arrive about four weeks after you pay.
Every order arrives in a thin white paper box, with a UV card on top so you can do the shirt test yourself.
Paying
A reservation is free and is not a purchase. We ask for no card details when you reserve.
When we confirm the ship date of your piece, we email you a pay link. It opens a secure checkout run by Stripe, in your own currency, at the price you reserved, and you can pay by card, Apple Pay, Google Pay or Link. The link works for 7 days. If you do not use it, you owe nothing.
Import tax
The prices you see include delivery. The import tax line for your country is in the table above, and on each product page and in your bag once you choose your country.
Import rules can change. If tax or duty will be charged on your order, we email you before it ships, and you can cancel for a full refund.
The Philippines
Every run is shared across the 11 countries we deliver to, so reservations from the Philippines are limited each run. When a run’s allocation is full, join the list and we tell you when the next run opens.
Cancelling
One click in your confirmation email cancels a reservation. Cancel any time before your order ships for a full refund.
Email [email protected] with your order number.
A wrong size
If it does not fit, send it back unworn within 30 days and we send you the other size free. Email us first with your order number and the size you need.
Email [email protected]. We tell you where to send the piece, and you pay the postage to send it back. The other size comes to you by free tracked delivery. The full steps are in section 11 of our terms of sale.
A faulty piece and the 100 day promise
If a piece arrives faulty, email us a photo of the fault with your order number. We refund you or send a new piece, as you prefer, and you do not need to send it back.
If a seam fails, the embroidery comes loose or a piece shrinks out of its size within 100 days, we refund you or send a new piece. A photo is enough: you do not send anything back. Shrinks out of its size means more than 5 percent in length or width when washed as the care label says.
This promise is in addition to your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act and the consumer law where you live. It does not replace them.
Other countries
We open new countries as people ask for them, and Qatar and Kuwait are next. Join the list with your country, and we tell you when we deliver there.
Contact
The seller is Rezzella, run by Vivaan Singh, Manila, National Capital Region, Philippines.
Email [email protected], or send a direct message on Instagram to @wearrezzella. We reply within one working day.
The full terms are in our terms of sale, the short facts on our facts page, and who we are on our business details page.